Go On UK, the UK's leading skills charity, says more than 12 million people, and a million small businesses in the UK, do not have basic digital skills. In some parts of the UK, such as Wales, more than a third of people are unable to carry out a combination of basic tasks online. Judith Donovan CBE, chair of Keep Me Posted, says that's why consumers must keep the choice of paper bills and statements. She says, 

“Keep Me Posted is increasingly aware of banks, utility providers, telecoms companies and even the Government placing increasing pressure on consumers to manage their affairs online, but as Go On UK’s figures show, nearly one in four adults – around 12 million people - in parts of the UK are still lacking the basic digital skills needed to manage their affairs online.

“Big business needs to accept that not everyone is ready or willing to ‘go digital’ and these statistics reinforce how important it is to keep the right to choose paper bills and statements in place as the option to go online isn’t for everyone.

 “We know ourselves that one in ten (10 per cent) UK adults (approximately five million people) has never used the internet at all. This equates to 14 per cent of all households in the UK. These figures are significantly higher for vulnerable people within society such as the elderly (32 per cent) or disabled (34 per cent). The Keep Me Posted campaign is committed to making sure these people’s voices continue to be heard.”