Keep Me Posted: Privacy policy is the website of the Keep Me Posted campaign (the Campaign), supported by Royal Mail Group Limited and our partners.  This website is owned and operated by Royal Mail Group Limited (we or us).

We know that your privacy is very important to you.  We make it our business for it to be as important to us. We aim to be as clear as possible about how and why we use information that we collect about you and this privacy policy explains how we collect, use, share and protect your information. 

If your questions are not fully answered by the information below, please contact us.  We’ll be happy to help.   Please see the section below headed “Maintaining the information we hold for you” for our contact details.

What information we collect 

We may collect the following types of information about you:

  • Your name, your email address and other contact details that you provide to us from time to time.
  • Your use of our websites (please see the section below headed “Cookies”).
  • Information that you provide when filling in forms on our website or when you contact us directly.

Why we collect information about you 

The reasons that we collect information about you are:

  • To keep in touch with you about the Campaign in accordance with your preferences
  • To raise awareness about the Campaign.
  • To enhance or improve your experience on our website and/or with us generally. 
  • To keep your information secure. 

Who sees your information

The information we collect will be used by us.  We will also share your information with Lansons Communications, the agency that runs the Campaign, which may use your information for publicity as part of the Campaign.  Your information will only be used in this way if you have given us your consent for this usage.

Occasionally we'll share your information with carefully selected third parties outside the Royal Mail group.  We may do this for the following reasons:

  • To protect the Royal Mail group or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person’s rights, property, or safety. This includes exchanging information with third parties to protect against fraud and to reduce payment risks.
  • In the event that we sell or buy any business or assets and if this happens we may disclose your information to the potential seller or buyer of such business or assets.

We will only deal with third parties that we trust to act in your best interests and who treat your information with the same stringent controls that we apply ourselves.

Where do we store and process your information

Generally we will store and process your information within the UK.  We will not transfer your data to any destination outside of the European Economic Area.

How long do we keep your information

How long we keep your information depends on the context in which you provided it and the purposes for which we use it.  We will only retain information for as long as is necessary for such purposes.  In particular:

  • We will keep your information that we need to provide you with updates about the Campaign for the duration of the Campaign or until you decide to opt-out of receiving such updates.
  • We will keep other information about you if it is necessary for us to do so to comply with the law or to protect our own or other persons’ interests.

Maintaining the information we hold about you

Once you have registered for updates about the Campaign, we will hold your information for the duration of the Campaign, unless you choose to opt out.

You can opt out of receiving updates about the Campaign at any time by contacting us using the details below:


Telephone: 020 7566 9773

Keep Me Posted Coalition
PO Box 72064

Alternatively, you can request details of all the information Royal Mail Group Limited holds about you, including the Keep Me Posted website, by contacting the Information Rights Team at Royal Mail.  They will send you an application form which you should complete and return.  The charge for this service is £10 for each request.  To contact the team please write to:

Information Rights Team
(Data Protection Act)
Royal Mail Sheffield
Pond Street
S98 6HR

Telephone: 0114 241 4217


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Please see our Cookies Policy for details on how this website uses cookies.


Further information 

Links to other sites

Our website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices, site content, or the services they offer.

How to complain

If you are not happy with the way in which your personal information is being handled by any Royal Mail group company you can complain to the Information Commissioner at the following address:

Information Commissioner’s Office
Wycliffe House
Water Lane

Notification of changes

Please review this privacy policy periodically as we may update it from time to time and if we do this we will notify you on our website.  Please refer to the 'last updated' date to see if and when the policy changed.

Last updated: 31 May 2013