Paying the price for paying up

27th May 2014

Paying the price for paying up

Paying a bill used to be such a simple matter. Someone would send you a piece of paper, you would hand over money or a cheque. Now there are so many different ways to settle up – including popping into the Post Office and paying over the counter, in a bank branch or having money taken out of your account by direct debit.

Power to the people - but especially the consumer!

16th May 2014

Power to the people - but especially the consumer!

There seems to have been a wealth of consumer complaints stories around this week. E-0n has just been ordered to pay back millions to customers who were mis-sold a deal while npower topped a Citizen’s Advice poll showing how many complaints the Big Six energy suppliers receive. I think the message here has to be that if we think big companies are in the wrong, then there can be some redress.

KEEP ME POSTED GUARANTEES COMMUNICATIONS CHOICE FOR MORE THAN 6 MILLION BRITONS

Dŵr Cymru Welsh Water is the latest provider to sign the Keep Me Posted six point pledge, protecting communications choice for a further 3 million customers. And the consumer campaign challenges other providers to sign its pledge. Chair Judith Donovan says, “We will not stop until we secure protection for all of the UK’s consumers”.

KEEP ME POSTED GUARANTEES COMMUNICATIONS CHOICE FOR MORE THAN 6 MILLION BRITONS

Dŵr Cymru Welsh Water is the latest provider to sign the Keep Me Posted six point pledge, protecting communications choice for a further 3 million customers. And the consumer campaign challenges other providers to sign its pledge. Chair Judith Donovan says, “We will not stop until we secure protection for all of the UK’s consumers”.

Comment on Npower topping Citizen's Advice complaints league

As the Citizens Advice service reveals Npower customers are already "finding their finances thrown into chaos" due to a new billing system, Keep Me Posted's chair Judith Donovan urges against even more changes...

“Today’s criticisms of Npower’s billing systems are very disconcerting, particularly in light of their recent communications to all online customers announcing an automatic move to paperless billing. Npower provides around 10% of the UK's electricity, and this move could negatively affect millions of customers. We urge them to reconsider this move.

Relaxing of VAT return rules gives hope to those without internet

9th May 2014

Thanks for the memories, paper

25th April 2014

Thanks for the memories, paper

Are you one of those people for whom information goes in one ear and out of the other? Well apparently, it’s even more likely to do that if you’re reading on email than on paper.

Are you one of those people for whom information goes in one ear and out of the other? Well apparently, it’s even more likely to do that if you’re reading on email than on paper.

Planning a DIY Easter? We've found another little job for you...

17th April 2014

Planning a DIY Easter? We've found another little job for you...

The Easter Bank Holiday is looming, and I hope most of you will be able to take time off to relax. For many, thoughts will also be turning to DIY. Apparently it’s one of the busiest times to spruce up the house and tackle some of those annoying domestic jobs you never get round to.

The Easter Bank Holiday is looming, and I hope most of you will be able to take time off to relax. For many, thoughts will also be turning to DIY. Apparently it’s one of the busiest times to spruce up the house and tackle some of those annoying domestic jobs you never get round to.

The right to remain offline

10th April 2014

The right to remain offline

Our chair Judith Donovan has been writing a guest blog for our supporters Independent Age this week. Her contribution, which argues for the right to remain offline, is part of a season of posts called 2030 Vision, in which Independent Age asks commentators how to make the UK the best country to grow old in by that date - currently it's in 13th place.

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