Clear communication and transparency good for consumer
News today that both RBS and Nationwide are to simplify savings accounts, including dropping introductory bonus interest rates.
News today that both RBS and Nationwide are to simplify savings accounts, including dropping introductory bonus interest rates.
BIG WIN FOR CONSUMER CHOICE AS PRINCIPALITY BECOMES THE FIRST BUILDING SOCIETY TO ADOPT THE KEEP ME POSTED PLEDGE
Principality Building Society today became the first financial services organisation to adopt the Keep Me Posted campaign’s ‘Right to Choose’ pledge, a move that will strengthen the choice of its customers in how they are communicated with.
A proud moment this week when the first Keep Me Posted newsletter arrived on my doormat. I know that it’s winging its way to households across the land, so I hope you’ll be pleased with it. It details how far we have come in the first six months, and I think you’ll agree, that from a standing start, we’re not doing badly.
Keep Me Posted's first ever newsletter Posted has been published, giving you all the information you need about how the campaign has grown to date, who are supporters are, and how we're taking the campaign to politicians across the UK. If you've registered as a supporter with Keep Me Posted, a copy should be coming through your letter box very soon.
I don’t think I chose the best week to be off to different parts of the UK talking to people about the campaign with the current bad weather. But I managed to arrive in – and leave – Scotland on time, where I met with the Federation of Small Businesses and the Scottish Consortium for Learning Disability. I also had a great chat with Allan Russell from Insight Radio.
“A move to online-only bills is convenient for some but it should be a choice, not an automatic move,” says Judith Donovan, who chairs the Keep Me Posted campaign.
Read the rest of Kevin Peachey's article for BBC Business: http://bbc.in/1djdSgA
Are you one of the 45 per cent of people in the UK that don’t pay their energy bills by direct debit? In which case, are you annoyed at being told by energy companies of the money you could save if you did?
There seems to be a prevailing thought that post = bad environmental practice while online = saving trees. And that’s just too bald a statement to put out there without any facts – as our supporter Two Sides, which represents the graphic communications industries, knows only too well.
Are you one of those people who lives on their mobile phone? An awful lot of us do these days. But do you know how much you’re actually paying for it?
A Keep Me Posted survey has found more than a quarter of mobile contract holders exceeded their tariffs on more than one occasion last year, with the highest “surprise” bill averaging £31 above their normal charge. Imagine if you did that every month - you’re looking at more than £300 a year extra! No wonder 40% of people in our survey said it impacts on their budget.