The only access issue for an envelope is the risk of a paper cut!

26th August 2015

The only access issue for an envelope is the risk of a paper cut!

Broadband coverage has been in the news again recently, as those in rural areas remain up in arms at not getting the speeds they need.

Small firms in rural areas have said they may even be put out of business if they can’t get the internet access they need.  It’s these same small businesses who are then paying a whopping fee for accessing paper bills – as I told BBC Leeds in an interview, my paper phone bill is £6 every quarter, for something that costs far less than £1 to produce.

10% of the population is not "insignificant minority"

11th August 2015

KEEP ME POSTED RESPONDS TO GOVERNMENT PLANS FOR 24-HOUR ENERGY SWITCHING

As the Government announces that consumers will be able to switch energy suppliers within 24 hours from 2018, Keep Me Posted campaign chair Judith Donovan CBE responds:

“It is welcome news that the Government is making a commitment to putting consumers first by making it easier to switch energy providers. We need to see more moves like this to protect the rights of customers when they are dealing with the UK’s big businesses.

Can we be heard above the noise of the financial juggernaut? The answer is yes!

29th July 2015

Can we be heard above the noise of the financial juggernaut? The answer is yes!

How easy is it to ignore what’s going on in the financial world? So many people have lost trust in banks, yet the majority of us think they are essential to make our lives run smoothly, and give them our money all the same. Just last week, consumer champion Which?  revealed how easy it is to steal enough detail from contactless payment cards to fraudulently purchase goods.

KEEP ME POSTED RESPONDS TO FCA’S CASH SAVINGS ACCOUNT PROPOSALS

As the FCA announces it plans to introduce new rules to clearly alert cash savers to changes in their account, Keep Me Posted's chair Judith Donovan CBE, says: “As part of its new proposals, the FCA plans to introduce new rules meaning service providers have to make sure they are ‘clearly alerting consumers’ to changes in their account. While at first glance these plans seem like welcome news, the wording provided by the FCA doesn’t guarantee consumers the right to choose the medium through which their provider contacts them.

Consumer choice makes good business sense too!

20th July 2015

Consumer choice makes good business sense too!

For eight years now, The Institute of Customer Service (ICS) has published a Customer Satisfaction Index, looking at how happy people in the UK are with the services offered in sectors such as banking, utilities, travel, food and leisure, and how easy it is to have any complaints dealt with.

Interestingly, after a period of decline in satisfaction, this month has seen an upturn, though the ICS believes some companies are still struggling to adapt and compete on service.

Time for a rethink?

13th July 2015

Prefer reading on paper?

7th July 2015

Let's celebrate the unsung work of carers throughout the land

18th June 2015

Let's celebrate the unsung work of carers throughout the land

Last week was Carers Week and all the organisations for carers which support Keep Me Posted, including Carers UK and Carers Trust, have been busy raising the profile of the excellent, usually unseen and unsung work that carers provide.

There are more than 6 million carers in the UK, doing an amazing job after finding themselves in the position of caring for someone who may be older, disabled or seriously ill.

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