Business Disability Forum is pleased to support Keep Me Posted, a national campaign calling for organisations including building societies, banks, utility companies, local authorities and telecoms providers, to give customers more choice in how they are communicated with. The campaign maintains that all customers should have access to paper bills, if they request them, without charge or penalty.
Keep Me Posted is driven by a team of representatives from charities, consumer groups and businesses. The campaign responds to findings which suggest that moves towards digital only communication could be presenting barriers to disabled customers when managing their financial affairs. A number of high street providers such as RBS, NatWest and Ovo Energy have already joined the campaign and been recognised for their commitment to ensuring that their customers are able to receive paper bills.
In 2015 the Office of National Statistics found that 25 per cent of disabled adults in the UK had never used the internet. Research undertaken by Keep Me Posted found that consumers who received financial correspondence electronically were less likely to be able to assess the health of their accounts (48 per cent) than those who received this information by paper (75 per cent).
David Goodchild, Interim CEO, Business Disability Forum, said: “As more businesses move to a digital-first model it is vital to ensure accessibility remains a key priority, which is why we’re pleased to support this campaign.
“Findings from Keep Me Posted and the Office of National Statistics illustrate that the need to ensure that this move to digital communications does not come at the expense of accessibility and choice.”
Judith Donovan CBE, Keep Me Posted, said: “Our campaign is greatly strengthened by the support of charities such as Business Disability Forum. Every day our supporters give us new insight into the needs of different types of UK consumers. In the three years since the campaign began we have become increasingly aware of the need to advocate for disabled peoples’ right to receive paper bills and statements, if they so choose.”
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Notes to editors
Business Disability Forum is a world-leading membership body bringing together business and the public sector to build disability-smart organisations. Formerly called the Employers’ Forum on Disability, the company has more than 25 years’ experience of working with public and private sector employers and service providers. For more information about the Forum please visit: http://businessdisabilityforum.org.uk/about-us.
Keep Me Posted campaign is chaired by Judith Donovan CBE and is a partnership of representatives from 91 concerned organisations such as mental health charity Mind, DementiaUK, The Money Charity, and the National Consumer Federation. Keep Me Posted campaign partners believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication, which isn’t always preferable or suitable for a large proportion of UK consumers.
For further information or for more information on the Keep Me Posted campaign, please contact Lewis Wilks, Lansons, 020 7566 9702, firstname.lastname@example.org.
For further information on BDF please contact Samuel Buckley on Samuelb@businessdisabilityforum.org.uk.