Keep Me Posted campaign awards ‘Best Practice’ Mark of Distinction to Progressive Building Society
Progressive Building Society, Northern Ireland’s largest locally owned financial institution, has been awarded a ‘Best Practice’ Mark of Distinction by the Keep Me Posted campaign.
The Keep Me Posted campaign works with service providers including building societies, banks, utility companies and telecoms providers, to give their customers a choice as to how they are communicated with.
The campaign’s ’Best Practice’ Mark of Distinction enables customers to recognise a business which provides its customers with paper bills and statements, without charge or penalty.
Progressive is the latest name to join the campaign and the first organisation based in Northern Ireland. This is of particular importance to consumers in Northern Ireland, where people are less likely to use the internet regularly, than elsewhere in the United Kingdom.*
Progressive joins a number of utility companies and financial services’ organisations which have also been awarded ‘Best Practice’ Marks of Distinction.
Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “I am pleased to be able to award Progressive Building Society with the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction, an accolade which demonstrates their commitment to customer service.
‘By committing to offer paper bills and statements, Progressive Building Society has ensured that their customers across Northern Ireland will retain the right to be communicated with via paper bills and statements.
“We also know from our own research that consumers who receive financial correspondence by post are much more likely to be able to correctly assess the health of their accounts (75 percent vs 48 percent for those who received electronically).**
Darina Armstrong, Progressive Building Society Chief Executive said: “At Progressive we recognise how important it is for our Members to have a choice when dealing with financial matters and we understand that not everybody wants or is able to conduct their business digitally.
“This Mark of Distinction Award is an example of the commitment we make to ensure we meet all our Members’ needs and we will continue to offer them an exemplary and personal service.”