Severn Trent Water has been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction
Severn Trent Water has committed itself to protecting the right of its eight million customers to receive paper bills and statements
Severn Trent Water is the latest organisation to join the campaign this month – following Bradford Council and Cheshire East Council
Severn Trent Water has been awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Marks help consumers to recognise when a business has made a commitment to giving its customers a choice in how they are communicated with – specifically, securing their customers’ right to receive paper bills and statements.
Severn Trent Water serves more than eight million customers and it has been awarded a Mark of Distinction due to its commitment to providing all of its customers with paper bills and statements, without charge or penalty. It joins a number of UK water, energy and financial services companies who currently back the campaign, including recent recipient Bradford Council.
Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “Severn Trent Water has joined a number of fellow water providers who have been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction. It is heartening to know that customers will be protected as a result of this commitment and we hope that all banks, utility providers and telecoms companies follow suit. Customers need to have their right to manage their bills and statements protected and for many, receiving these via post is the most efficient method. By ensuring the availability of paper bills and statements Severn Trent Water is listening to its customers’ needs and communicating with them in a way that lets them best manage their finances.”
Leah Fry from Severn Trent said: “We’re delighted to be awarded a mark of distinction. We’re committed to providing all of our customers with a great service in a way that suits them, and will continue to provide paper bills to our customers who want them.”
Severn Trent Water joins the Royal Bank of Scotland, NatWest, Ulster Bank, Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water, Wessex Water, OVO Energy, Thames Water, Essex and Suffolk Water and Bradford Council as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:
- Without imposing charges or other penalties*
- Without removing paper or altering frequency unless there is prior agreement
- Without taking away continued access to online
Judith Donovan CBE, continued: “Our ‘Marks of Distinction’ are vital for consumers who are seeking a new supplier for financial services, utilities or telecoms, and want their right to consumer choice protected.”
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* The campaign will also begin rewarding some companies a ‘Good Practice’ Mark, in the event that they charge for paper bills but in a way that is considered fair and equitable to the cost of providing the bill. .