Cornwall Council

  • Cornwall Council has been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction 
  • Cornwall Council is the latest organisation to join the campaign following The Royal Bank of Scotland, NatWest and Ulster Bank


Cornwall Council has been awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Mark acts as a symbol to local residents that they will have the right to receive their council tax bill by post.


Cornwall Council serves more than 547,000 local residents and it has been awarded a Mark of Distinction due to its commitment to providing its residents with paper council tax bills and statements, without charge or penalty. The council joins a number of UK water, energy and financial services companies who currently back the campaign, including recent recipients The Royal Bank of Scotland, NatWest and Ulster Bank.


Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “This is a significant step for both our campaign and the local residents of Cornwall who value a choice in how they receive their council tax bills and statements. I am delighted to award Cornwall Council with the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction.


“We know that paper bills can have a real impact on people’s lives and that people manage their finances better when using paper statements (75% vs. 48% of those with electronic payments)*. Cornwall Council has made a commitment to providing its residents with communications choice, we hope other local councils follow suit.”


Councillor Geoff Brown, Cabinet Member for Communities at Cornwall Council said: “Our customers’ expectations are increasing; they want to be able to access our services and be able to communicate with us anytime and anywhere.  

“We want to embrace a shift to digital channels and self-service, whilst also ensuring that customers who need to access our services in more traditional ways still can. That’s why Cornwall Council supports the Keep Me Posted campaign”.

Cornwall Council joins the Royal Bank of Scotland, NatWest, Ulster Bank, Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water, Wessex Water, OVO Energy, and Thames Water as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:

  • Without imposing charges or other penalties**
  • Without removing paper or altering frequency unless there is prior agreement
  • Without taking away continued access to online


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Editor’s Notes:

* Research taken from Keep Me Posted ‘Managing money online –working as well as we think?’ report prepared by London Economics with research conducted by YouGov, January 2015


** The campaign will also begin rewarding some companies a ‘Good Practice’ Mark, in the event that they charge for paper bills but in a way that is considered fair and equitable to the cost of providing the bill.