Dee Valley

  • Dee Valley Water has been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction
  • Dee Valley Water has committed to protecting the right of its 266,000 customers to receive paper bills and statements

 

Dee Valley Water has been awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Marks help consumers to recognise when a business has made a commitment to giving its customers a choice in how they are communicated with – specifically, securing their customers’ right to receive paper bills and statements.

 

Dee Valley Water serves 266,000 people and it has been awarded a Mark of Distinction due to its commitment to providing all of its customers with paper bills and statements, without charge or penalty. It joins a number of UK water, energy and financial services companies who currently back the campaign, including recent recipients RBS, NatWest and Ulster Bank.

 

Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “By awarding Dee Valley Water with a ‘Best Practice’ Mark of Distinction, we are acknowledging their commitment to providing their customers with a choice in how they are communicated with We know from our extensive research that many people depend upon a paper bill to manage their finances effectively. As such, we are thrilled that all Dee Valley customers will continue to receive their bills and statements in a method that suits them best. We hope other providers follow their example and make a commitment to the Keep Me Posted campaign.”  

Dee Valley Water’s CEO, Ian Plenderleith said: “We are delighted to have been awarded this mark of distinction.  We are committed to ensuring that our customers are given the choice and flexibility of being able to choose how they receive their bills without their being any financial penalties or disadvantages.  We recognise that although online billing is increasing in popularity some customers just want to receive a good old fashioned paper bill.”

Dee Valley Water joins the Royal Bank of Scotland, NatWest, Ulster Bank, Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water, Wessex Water, OVO Energy and Thames Water as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:

  • Without imposing charges or other penalties**
  • Without removing paper or altering frequency unless there is prior agreement
  • Without taking away continued access to online

 

Judith Donovan CBE, continued: “Empowering consumers and giving them a voice has always been at the forefront of our campaign. Our ‘Marks of Distinction’ are vital for consumers who are seeking a new supplier for financial services, utilities or telecoms, and want their right to consumer choice protected.”

 

Editor’s Notes:

* Research taken from Keep Me Posted ‘Managing money online –working as well as we think?’ report prepared by London Economics with research conducted by YouGov, January 2015

** The campaign will also begin rewarding some companies a ‘Good Practice’ Mark, in the event that they charge for paper bills but in a way that is considered fair and equitable to the cost of providing the bill.

About the campaign:

The Keep Me Posted campaign is chaired by Judith Donovan CBE and is a partnership of representatives from 87 concerned organisations such as mental health charity Mind, DementiaUK, The Money Charity, and the National Consumer Federation.

Keep Me Posted campaign partners believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication, which isn’t always preferable or suitable for a large proportion of UK consumers.

For further information or for more information on the Keep Me Posted campaign, please contact:

 

Cordelia Jacob, Lansons, 020 7566 9773, keepmeposted@lansons.com