Over a quarter (28%) of people with a UK mobile phone contract, have been surprised in the last year by the cost of their bill, according to research by the Keep Me Posted campaign. 

65% of consumers feel that the inclusion of a free itemised paper bill is the basic right of paying customers, echoing the Keep Me Posted campaign’s belief that companies should be obligated to offer their customers the option of free non-digital communication. Almost half (47%) of all contract-holders would like to receive itemised paper bills as standard – a facility which is not available from most mobile phone providers.