Judith Donovan CBE, Chair of Keep Me Posted campaign comments on Ofcom’s report on "Disabled consumers’ Ownership of Communications Services"

“It’s fantastic that disabled young people are able to take advantage of the benefits of being online, but unfortunately the picture is bleak for people with disabilities as a whole, whose online access levels are far lower than non-disabled people - 55% compared with 83%. The fact that those with mobility impairments, who are most likely to live alone and have a lower household income, are among those with the lowest levels of internet access is particularly worrying for the Keep Me Posted Campaign;  an increasing digital divide is likely to leave them isolated.


“With important financial information such as bills and statements increasingly moving online, we need to ensure that the needs of disabled people are not overlooked. Over seven million people in the UK have never used the internet, we cannot treat this massive figure as a minority – there are a multitude of reasons why people can’t, or won’t, access their financial services online. We must retain paper bills and statements at no extra cost in order to protect the financial stability of all customers, including those with disabilities and special needs.”