Judith Donovan CBE, Chair of Keep Me Posted campaign comments on the upcoming deadline for online tax returns: “For many people up and down the country, January is a stressful period as they race to submit their tax returns before the deadline of January 31st. At this time of the year, the importance of having paper copies of bills and statements is emphasised. Our research indicates that the majority of the UK population feel they can monitor and control their finances far more effectively when they have paper bills and statements, but unfortunately there is an increasing trend by banks and other service providers to migrate their customers online without their consent. Our research also found that a majority of UK consumers (76%)* prefer a mixture of online and paper communication and that is why service providers should give their customers a choice in how they receive their bills and statements.”

“With an initial late charge of £100 and then £10 for each additional day that your tax return is not submitted, a missing piece of vital information could very quickly become a costly consequence.”