As the Office for National Statistics publishes its latest report on those using the internet, Keep Me Posted's chair, Judith Donovan CBE, warns companies not to overlook those who have never been online: 

“While the new figures released by the Office for National Statistics show an unmistakable rise in the number of people going online, it’s important that we remember that 10 per cent* of the UK’s adults (approximately five million people) have never even used the internet** These figures increase considerably for vulnerable people such as the elderly (32 per cent) or disabled (34 per cent).

“Despite the evidence that not everyone in the UK is ready to ‘go digital’, banks, utility providers, telecoms companies and even the Government are placing increasing pressure on people to manage their affairs online. These statistics do not even take into account the millions of people who may have accessed the internet but do not have the basic digital skills necessary to manage their money online. The Keep Me Posted campaign is committed to making sure these people’s voices are heard.”

Notes:

* Internet Access, ONS, August 2015

** Equating to 14 per cent of all the households in the UK