With energy regulator Ofgem revealing today that complaints about energy companies had more than tripled in the period January-March, compared to the same quarter last year, Judith Donovan CBE, Chair of the Keep Me Posted campaign, comments on Ofgem’s announcement:
"Today’s announcement that energy complaints trebled in the first quarter of this year, with problems relating to billing the greatest concern to consumers, comes as no surprise,” she said.
Recent research by Keep me Posted, recently found that
- A third of Brits (30%) have found an error on their energy bill according to new research by the Keep Me Posted Campaign
- Over a quarter (28%) of UK adults have been overcharged by their energy provider, with the average mistake leaving them out of pocket by £121
- 41% of people who receive paper bills have noticed an error on their bill, compared to just 29% of those receiving their bills online
- 41% of people state that without a paper bill they’d be frightened of missing a payment
Judith Donovan continued: “For many, the arrival of a letter on the doormat is a welcome prompt to consider and act on their bills in a timely manner. With a high percentage of people finding costly mistakes in their bills, and energy companies squeezing customers with price hikes, Keep Me Posted is urging energy providers to give consumers the choice of receiving paper statements which has been proven to help consumers manage their finances more effectively.
"This is exactly why Keep Me Posted is campaigning for change. We want consumers to as standard and without penalty, receive all communications by paper unless they specifically opt-out from doing so."