- Cheshire East Council has been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction
- Cheshire East Council has committed itself to protecting the right of its 375,000 local residents to receive paper bills and statements regarding their council tax
- Cheshire East Council is the latest organisation to join the campaign this month – following Cornwall Council and South Lanarkshire Council
Cheshire EastCouncil has been awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Mark acts as a symbol to local residents that they will have the right to receive their council tax by post.
Cheshire EastCouncil serves more than 375,000 local residents and it has been awarded a Mark of Distinction due to its commitment to providing all of its residents with paper bills and statements, without charge or penalty. The Council joins a number of UK water, energy and financial services companies who currently back the campaign, including recent recipient Cornwall Council.
Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “I’m delighted to award Cheshire EastCouncil with the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction.
“Our campaign has been working hard to defend the rights of those consumers who prefer not to manage their accounts online. We are glad that Cheshire East Council will ensure that residents will be given a choice in how they receive their bills and statements.”
Councillor Peter Groves, Cheshire East Council Cabinet member for finance and assets, said: “As a Council, we pride ourselves on meeting the needs and expectations of our residents, therefore we are delighted to receive this ‘Best Practice’ Mark of Distinction. Whilst we are currently developing new and innovative digital solutions that help residents access more Council services online; we also recognise that there are residents who prefer traditional channels of communication.”
Cheshire EastCouncil joins the Royal Bank of Scotland, NatWest, Ulster Bank, Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water, Wessex Water, OVO Energy, Thames Water and Cornwall Council as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:
- Without imposing charges or other penalties*
- Without removing paper or altering frequency unless there is prior agreement
- Without taking away continued access to online
- Ends –
* The campaign will also begin rewarding some companies a ‘Good Practice’ Mark, in the event that they charge for paper bills but in a way that is considered fair and equitable to the cost of providing the bill.