Keep Me Posted campaign welcomes its 90th supporter, Arthritis Care
Judith Donovan CBE: “Mobility issues still present a huge barrier to consumers who are being pressured to move online by providers”
Arthritis Care, the UK’s largest organisation working with and for people with arthritis, has pledged its support for the Keep Me Posted campaign. The charity is the 90th supporter to join the campaign.
While many consumers feel increasingly pressured to manage their accounts online, the Keep Me Posted campaign calls on service providers including financial services providers, utility companies and telecoms providers, to give their customers a choice in how they are communicated with and provide them with paper bills and statements. The campaign is made up of various businesses, consumer interest groups and charities, including Age UK and MIND.
Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “Mobility issues still present a huge barrier to consumers. For many of the 10 million people who suffer with arthritis in the UK, having the option to receive paper bills and statements is essential, as their condition can impede their ability to go online. As such, I am delighted to welcome Arthritis Care to our campaign. We hope that their insight into these issues will aid our campaign in making the case for consumer choice to banks, utility companies and telecoms providers across the UK.”
Judi Rhys, CEO of Arthritis Care said: “People with arthritis want a choice about how they communicate, receive information and engage with service providers such as banks and utility companies. While some people find computers helpful in their everyday life, others find it difficult to use online services, particularly if their dexterity is hampered by their arthritis. Arthritis Care is happy to support the Keep Me Posted campaign so that people can get the information and advice they need in the format they want.”