Judith Donovan CBE, Chair of the Keep Me Posted campaign, comments on MoneySupermarket’s announcement that the UK has missed 15 million essential bill payments:

“MoneySupermarket’s revelation ramps up the pressure on banks and energy companies to help customers manage their money. 

“Our research has shown that 81 per cent of people feel they have a better chance of reading statements if they are available by post, and 4 in 10 people say the removal of paper statements entirely could seriously affect their finances, such as missing a bill payment. With increasing pressure on customers from banks, energy providers and telecoms companies to move to digital bills and statements, we have long felt it is only a matter of time before we see a negative impact on people’s finances. When you are struggling to meet your obligations it can be tempting to bury your head in the sand, but clear and consistent communication from providers can be a real asset in making your finances clear and manageable.”