All Press Releases
10th Dec 2014
KEEP ME POSTED CAMPAIGN REVEALS CONSUMERS ARE PAYING MORE THAN NECESSARYService providers who charge for a paper bill or statement may be passing on inflated costs to their customers, with as much as a 442% mark up according to findings from a recent investigation undertaken by the Keep Me Posted campaign.Currently, many telecoms and media providers are charging customers who can’t go online or chose to receive their bills on paper up to £1.90 for a monthly statement – with the average cost to customers being £1.67*. Read the full story here:
21st Nov 2014
Yorkshire Water today became the latest organisation to pledge its support to the Keep Me Posted campaign – securing its 4.7 million customers the right to choose how they are communicated with. Read the full story here:
9th Oct 2014
· Many older people “intimidated by incomprehensible digital world”· Keep Me Posted campaign calls for consumer choice to be protectedThe Keep Me Posted campaign, which is pressing for the consumer’s right to choose how they are contacted by banks, utility companies and other service providers, has been joined by The Silver Line, the national helpline for older people.The Silver Line, which became the 65th concerned organisation to sign up to Keep Me Posted’s aims, has already taken more than 230,000 calls from older people since it was launched in November last year, after receiving a BIG Lottery fund grant.And it is these older people who can often be left further disenfranchised in the face of an increasing trend for businesses to switch their customers to mainly digital communication. Only just over one third (37%) of people aged 75+ have ever used the internet*, while only 13% of those aged 65+ have the basic online skills needed to negotiate tasks such as emailing or searching for information**. The Keep Me Posted campaign is calling for service providers to give customers - such as older people who rely the most on traditional methods of communication - the choice to retain paper bills without charge.
10th Sep 2014
The Keep Me Posted campaign has today launched its inaugural Banking Report. The report highlights three main areas of concern:1. Charges for duplicate statements. Two thirds of the banks in the study charge between £5 and £10 for a duplicate statement. That appears to be far more than the cost of printing, production and postage 2. No industry standard for online archiving. Online archiving varies from bank to bank. Some banks enable customers to view statements online for up to a year. Others can go back seven or more years online.3. Proof of identity. Despite encouraging customer to go paperless, none of the top 11 UK banks and building societies questioned accept printed copies of online statements as proof of address or identity when applying for a mortgage or current account Read the full press release here:
2nd Sep 2014
Almost half of UK mortgage holders (42%) are unaware of their current mortgage rate, according to new research by communications campaigner Keep Me PostedTwo thirds of UK mortgage holders (67%) would prefer to be notified of a change to their mortgage rate via a printed letter – rising to three quarters (77%) of older borrowersA third of UK mortgage holders (31%) believe they would either have to make significant sacrifices (20%) or think they would get into financial difficulty (11%) in the event of a mortgage rate rise of just 1%Two thirds of UK mortgage holders admit that a printed letter is most likely to prompt them into taking action and shopping around for a better mortgage deal
1st Aug 2014
For immediate releaseTHE CHURCH IN WALES JOINS THE KEEP ME POSTED CAMPAIGN FOR COMSUMER CHOICE· Unfair to discriminate against those who can’t go online says Archbishop· Keep Me Posted campaign calls for consumer choice to be protected The Keep Me Posted campaign, which is pressing for the consumer’s right to choose how they are contacted by banks, utility companies and other service providers, has been joined by The Church In Wales, after the Archbishop of Wales Dr Barry Morgan signed up as a supporter.In the face of an increasing trend for businesses to switch their customers to mainly digital communication, the campaign is calling for service providers to give customers the choice to retain paper bills without charge. Research from the campaign shows that it is often the poor and most vulnerable people in society who rely the most on traditional methods of communication.The Church In Wales, which says it takes very seriously the economic, social and environmental needs of the communities of Wales, and works in areas of deprivation facing economic inactivity, poverty, debt and low skills, has recognised the barriers many people have to using the internet.
11th Jul 2014
So many people have asked about our report which found that non-internet users are paying an average of £440 more per year for goods and sevrices, that we thought we'd share a summary of the background findings with you. Let us know what you think.
2nd Jul 2014
· Households who do not use the internet pay an average of £440 more a year for their goods and services, equivalent to 4.4 per cent of their average household income· This equates to 5.4 per cent of the average household income for older people aged 65 plus and the most vulnerable people in society*· Households that cannot take advantage of lower energy and telecoms tariffs for switching to online-only services miss out on a potential annual saving of £139· 7 million people in the UK have never used the internet, with the vast majority (72 per cent) being the poorest 10 per cent in society· Almost half (48 per cent) of those 65 years of age and over have never used the internetFor full press release see pdf below.
15th May 2014
WALES VERSIONMay 14, 2014Dŵr Cymru Welsh Water, the sixth largest regulated water company in the UK, adopts the Keep Me Posted pledge Wales leads the way in protecting consumer choice3 million customers to have the choice to keep paper billsDŵr Cymru Welsh Water today became the latest organisation to date to adopt the Keep Me Posted campaign’s ‘Right to Choose’ pledge, a move that will strengthen the choice of its customers in how they are communicated with by the company.With three million customers in Wales, Dŵr Cymru Welsh Water has the largest customer base of the adopters so far, taking the number of consumers protected by the Keep Me Posted pledge to more than six million.
14th May 2014
Dŵr Cymru Welsh Water is the latest provider to sign the Keep Me Posted six point pledge, protecting communications choice for a further 3 million customers. And the consumer campaign challenges other providers to sign its pledge. Chair Judith Donovan says, “We will not stop until we secure protection for all of the UK’s consumers”.