The Keep Me Posted campaign is always happy to talk to media.

Our spokespeople are available for comment and we can also provide case studies from members of the public who have been affected by businesses and other service providers not giving them a clear choice over how they receive their bills and statements. 

You can call the team directly on the details below or email us on info@keepmeposteduk.com. If emailing, please provide full details of your enquiry and your contact details. Alternatively, you can read all our current releases in the ‘News’ section. 

Lewis Wilks / Cordelia Jacob
020 7566 9773

 

Latest Press Releases

All Press Releases
18th Apr 2016
OVO Energy has been awarded the Keep Me Posted campaign’s ‘Best Practice’ mark of distinction – the only energy provider in the UK to be recognised with the award OVO Energy has committed itself to protecting the right of its 650,000 customers to receive paper bills and statements OVO Energy has become the first energy provider to be awarded a ‘mark of distinction’ by the Keep Me Posted campaign. The mark serves as an indication to consumers that a business has made a commitment to giving its customers a choice in how they are communicated with. Despite many companies’ current moves to get consumers online, OVO Energy has committed itself to providing its 650,000 customers with communication that suits their needs. Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “I’m delighted to award OVO Energy with the Keep Me Posted campaign’s ‘Best Practice’ mark of distinction. OVO clearly values its customers’ right to manage their accounts however they see fit. They offer online account management but also guarantee customers paper bills if they want or need them – this is the very essence of consumer choice and we believe this should be standard across all service providers.” Justin Haines, Customer Services Director, OVO Energy said: "At OVO we pride ourselves in giving customers the choice in how they interact with us, whether it's by phone, and our award winning customer service, by post, or our effortless digital platforms and apps. We're delighted to be the first energy supplier recognised by the Keep Me Posted campaign.".” OVO Energy joins Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water, Wessex Water and Thames Water as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:
7th Mar 2016
·         Thames Water, the UK’s largest water provider, has been awarded the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction ·         Thames Water has committed itself to protecting the right of its 15 million customers to receive paper bills and statements Thames Water, the UK’s largest water provider, has been awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Marks act as a symbol to help consumers instantly recognise when a business has made a commitment to giving its customers a choice in how they are communicated with. Thames Water serves more than 15 million customers and it has been awarded a Mark of Distinction due to its commitment to providing all of its customers with paper bills and statements, without charge or penalty. The provider joins a number of UK water companies who currently back the campaign, including recent recipient Bristol Water Judith Donovan CBE, Chair, of the Keep Me Posted campaign, said: “I’m delighted to award Thames Water with the Keep Me Posted campaign’s ‘Best Practice’ Mark of Distinction. It is great to see another provider making moves to protect their customers and indeed, putting the customers’ right to make the best choice for them at the forefront.  Having access to paper billing is especially important considering  our research shows that people are better able to manage their finances when using paper statements (75% vs. 48% of those with electronic payments)*. By continuing to offer paper bills and statements, Thames Water has demonstrated its commitment to giving its customers a choice in how they are communicated with. Andrew Reaney, chief customer officer at Thames Water said: “We pride ourselves on giving our customers flexible choices and a personal, tailored service – so we’re very pleased to have been awarded this mark of distinction.”Thames Water joins Principality Building Society, Welsh Water, Yorkshire Water, Bristol Water and Wessex Water as one of the service providers publically recognised by the campaign as providing paper bills and statements to its customers:·         Without imposing charges or other penalties**·         Without removing paper or altering frequency unless there is prior agreement·         Without taking away continued access to onlineJudith Donovan CBE, continued: “It has always been the aim of our campaign to empower consumers and give them a voice as they are increasingly marginalised by the rush to digital. The ‘Marks of Distinction’ will ensure that when seeking a new supplier for financial services, utilities or telecoms, consumers can look out for our symbol and know their rights will be protected.” - Ends –Editor’s Notes:* Research taken from Keep Me Posted ‘Managing money online –working as well as we think?’ report prepared by London Economics with research conducted by YouGov, January 2015** The campaign will also begin rewarding some companies a ‘Good Practice’ Mark, in the event that they charge for paper bills but in a way that is considered fair and equitable to the cost of providing the bill. This follows research by the campaign that found that some providers charge up to £1.90 for a paper bill or statement, representing as much as a 442% mark up on the approximate cost to the provider. Bristol Water is the first new provider to be awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign, following its introduction to mark the campaign’s two-year anniversary.  About the campaign:The Keep Me Posted campaign is chaired by Judith Donovan CBE and is a partnership of representatives from 85 concerned organisations such as mental health charity Mind, DementiaUK, The Money Charity, and the National Consumer Federation. EDM 286, which recognises the work of the Keep Me Posted campaign, has achieved cross party support with 94 Members of Parliament from a range of political parties signing the motionKeep Me Posted campaign partners believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks, utility companies and other service providers in the face of an increasing trend of businesses switching their customers to mainly digital communication, which isn’t always preferable or suitable for a large proportion of UK consumers.For further information or for more information on the Keep Me Posted campaign, please contact:  Cordelia Jacob, Lansons, 020 7566 9773, keepmeposted@lansons.com  
18th Nov 2015
Bristol Water is the latest service provider to be awarded a ‘Mark of Distinction’ by the Keep Me Posted campaign. The Marks act as a symbol to help consumers instantly recognise when a business has made a commitment to giving its customers a choice in how they are communicated with.Read the full announcement...
21st Sep 2015
Blackpool is one of the UK’s least connected towns, according to the Keep Me Posted campaign and research from the Office for National Statistics.The campaign, which fights for consumers’ rights to receive paper bills and statements from their banks, utility companies and telecoms providers, found that a number of UK towns and cities have significantly lower than average internet use. Nearly a third (31 per cent) of Blackpool’s population have either never used the internet or used it more than three months ago.Other places in the UK where regular internet use is still significantly lower than the national average (13.5 per cent) include Belfast (23.5 per cent) and Liverpool (19.8 per cent). Read the full release:

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