There’s no doubt that digital communications are a useful and convenient tool for many consumers. However, independent figures show that for many, paper based communications help them manage their finances.

Some people don’t have access to online services, or aren’t computer literate enough to use them. Others simply prefer paper. We are only asking that companies offer choice to their customers and ensure that no one is excluded from vital services such as access to their bank account.

Fact

16 million consumers aged over fifteen don’t have basic online skills

Source: Go On UK

Fact

5.2million households in the UK do not have internet access.

Source: Office for National Statistics

Fact

40% of UK adults say that the removal of paper statements could seriously affect their finances

Source: Opinium

Fact

81% of UK adults want to choose how they receive their information.

Source: Opinium

Fact

84% of UK adults do not like it when companies take away their right to choose how they are communicated with.

Source: Office for National Statistics

Fact

Without paper statements, customers become more likely to miss payments and less likely to have a handle on their finances

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39% of Britons admitted that without paper statements they wouldn’t know what their balance was

Fact

41% of Britons worry that they might miss a payment if they didn't receive paper statements

Fact

44% of Britons believe that their financial records would be incomplete without paper statements

Fact

4 out of 5 people are more likely to read statements that are available both online and by post