Keep Me Posted is a partnership of representatives from charities, interest groups and business. We’ve come together as we believe that we have a responsibility to fight for the consumer’s right to choose.

We believe that it is every consumer’s right to choose, without disadvantage, how they are contacted by banks and other financial service companies, utility companies, media companies and other service providers. Independent research demonstrates that 81% of UK adults want to choose how they receive important information such as bills and statements. Increasingly businesses are restricting access to paper bills and statements and denying their customers an informed choice.  

This issue affects everyone, and particularly the vulnerable in our society. Independent research reveals that the people who often have the greatest need for paper statements and bills are the older generation, those that are disabled, and those that lack access to the internet or lack basis digital skills. 

We are campaigning for everyone’s voice to be heard in this debate. 

Keep Me Posted is made up of representatives from:

The Keep Me Posted campaign is calling for organisations to offer consumers the right to choose by adopting the campaign's six point 'right to choose' pledge:  

  • offer all of their customers the choice of receiving information through paper correspondence as part of any standard offer
  • refrain from penalising in any way, any customer for preferring to receive information through paper correspondence
  • only cease the sending of information in paper correspondence to a customer after (and not before) the customer has specifically, voluntarily and individually opted out of receiving information on paper
  • only change the frequency of information sent to customers in paper correspondence after (and not before) the customer has specifically, voluntarily and individually agreed to the change
  • refrain from making the availability of online information to customers necessarily conditional upon having to give up their access to paper correspondence
  • make available to customers easy mechanisms whereby a customer who has chosen not to receive paper correspondence can opt back in without penalty

Only when the UK’s businesses and service providers put these measures in place will consumers have free choice over how they are communicated with. 

We believe that it is every consumer's right to choose, without disadvantage, how they are contacted by banks and other financial service companies, utility companies, media companies and other service providers"

An Interview with Keep Me Posted Chair, Judith Donovan CBE 

An Interview with Malcolm Booth, Chief Executive Officer, National Federation of Occupational Pensioners

An Interview with Peter Rayner of National Pensioners Convention

Mary McAnally of the National Consumer Federation

An interview with Clint Elliott of NARPO